Privacy Policy

Last updated September 21, 2023

This privacy notice for InstaAirRepair, LLC ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Visit our website at https://www.instaairrepair.com or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

TABLE OF CONTENTS

1. WHAT PERSONAL INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR PERSONAL INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
6. HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE?
7. DO WE COLLECT PERSONAL INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO CERTAIN STATE RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
    
    

1.   WHAT PERSONAL INFORMATION DO WE COLLECT?
   
   a. Personal information you disclose to us
   
   In Short: We collect personal information that you provide to us.
   We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
   The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
   
   names
   phone numbers
   email addresses
   residential addresses
   credit card numbers
   
   All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
   
   b. Information automatically collected
   
   In Short: Some information -- such as your Internet Protocol (IP) address and/or browser and device characteristics -- is collected automatically when you visit our Services.
   
   We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
   
   Like many businesses, we also collect information through cookies and similar tracking technologies. You can find out more about this in our Cookie Policy: https://www.instaairrepair.com/cookie-policy/.
   
   The information we collect includes:
   Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
   
   Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
   
   Location Data. We collect general location data, such as your residential address. We do not collect precise geolocation data. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device.
   However, if you choose to opt out, you may not be able to use certain aspects of the Services.
   
   
2. HOW DO WE PROCESS YOUR INFORMATION?
   
   In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
   
   We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
   
   To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
   
   To send administrative information to you. We may process your information to send you details about our services, changes to our terms and policies, and other similar information.
   
   To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below).
   
   To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
   
   To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
   
   
3. HOW DO WE SHARE YOUR PERSONAL INFORMATION?
   
   In Short: We may share information in situations described in this section and/or with the following categories of third parties.
   
   We do not disclose Personal Information to third parties, except when one or more of the following conditions is true:
   
   We have your permission to make the disclosure;
   The disclosure is necessary for the purpose for which the personal information was obtained;
   The disclosure is to the service provider from whom you purchased services through our
   platform;
   The disclosure is permitted by relevant law;
   The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
   The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
   The disclosure is for our own marketing purposes (including, without limitation, for third-party social media platforms), or, with your authorization, for the marketing purposes of third parties;
   The disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us or third parties;
   The party to whom the disclosure is made controls, is controlled by, or is under common control with us;
   The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
   The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use; or
   The disclosure is to a service provider to perform certain services for us, such as maintaining our Site and Services, mailing lists, processing orders and delivering products and services, sending postal mail, providing marketing assistance, confirming your identity for review integrity, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside.
   
   When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google's Privacy Policy, please refer to this link.
   
   
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
   In Short: We may use cookies and other tracking technologies to collect and store your information.
   
   We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.instaairrepair.com/cookie-policy/.
   
   
5. HOW LONG DO WE KEEP YOUR INFORMATION?
   In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
   
   We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than 2 years.
   
   When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
   
   
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
   In Short: We aim to protect your personal information through a system of organizational, technical and administrative security measures.
   We have implemented appropriate and reasonable technical, administrative and organizational security measures designed to protect the security of any personal information we process.
   However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
   
   
7. DO WE COLLECT INFORMATION FROM MINORS?
   In Short: We do not knowingly collect data from or market to children under 18 years of age.
   We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at [email protected].
   
   
8. WHAT ARE YOUR PRIVACY RIGHTS?
   In Short: You may review, change, or terminate your account at any time.
   This site is intended for consumers located in the United States only. The personal information collected in connection with the provision of the Site and Services will be processed subject to the laws of the United States.
   Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
   However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
   Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you -- for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
   Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy
   If you have questions or comments about your privacy rights, you may email us at [email protected].
   
   
9. CONTROLS FOR DO-NOT-TRACK FEATURES
   Most web browsers and some mobile operating systems and mobile applications include a Do- Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
   
   
10. DO CERTAIN STATE RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
    In Short: Yes, if you are a resident of California, Nevada, Colorado, Virginia, Connecticut and Utah, you are granted specific rights regarding access to your personal information. Please see the sections below for more information.
    
    California & Other U.S. States Notice at Collection
    What categories of personal information do we collect?
    We may have collected the following categories of personal information in the past twelve (12) months, depending on how you engage with our Services:
    
    

Category	Example	Collected
A. Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, address, telephone number, driver's license or state identification card number, bank account number, credit card number, debit card number, or any other financial information,. Some Personal Information included in this category may overlap with other categories	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	NO
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E.Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	YES
F. Geolocation data	Physical location or movements.	NO
G. Inferences drawn from other Personal Information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES


Sources: We receive information from sources as described in the “WHAT PERSONAL INFORMATION DO WE COLLECT?” section.
The Company uses personal data for the following business and commercial purposes: to provide the Company services; for product research and development; for marketing and promotions; authentication, integrity, security, and safety; to communicate with you; and for legal reasons.
For more information, please see “HOW DO WE PROCESS YOUR PERSONAL INFORMATION?”
Categories of third parties to whom we disclose Personal Information for business purposes are described in “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”.

The Company may permit advertising and analytics services that are intended to deliver advertising to you and/or analyze your interactions, based on your interactions with our website or app which may constitute a “sale” or “sharing” of data for targeted advertising purposes under certain state privacy laws. See the section below for more information regarding your right to opt-out.Sources: We receive information from sources as described in the “WHAT PERSONAL INFORMATION DO WE COLLECT?” section.
The Company uses personal data for the following business and commercial purposes: to provide the Company services; for product research and development; for marketing and promotions; authentication, integrity, security, and safety; to communicate with you; and for legal reasons.
For more information, please see “HOW DO WE PROCESS YOUR PERSONAL INFORMATION?”
Categories of third parties to whom we disclose Personal Information for business purposes are described in “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”.

The Company may permit advertising and analytics services that are intended to deliver advertising to you and/or analyze your interactions, based on your interactions with our website or app which may constitute a “sale” or “sharing” of data for targeted advertising purposes under certain state privacy laws. See the section below for more information regarding your right to opt-out.

Retention: the Company retains personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law or is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation).

California & Other U.S. State Privacy Rights

Under some U.S. state laws, including the California Consumer Privacy Act of 2018 (as amended by the California Consumer Privacy Rights Act) (CCPA), residents may have a right to:
Access the categories and specific pieces of personal data Company has collected, the categories of sources from which the personal data is collected, the business purpose(s) for collecting the personal data, and the categories of third parties with whom Company has shared personal data, and obtain the personal data in a portable and, to the extent technically feasible, readily usable format;
Delete personal data under certain circumstances; Correct personal data under certain circumstances; and
Opt out of the “sale” of personal data or “sharing” of personal data for targeted advertising purposes. We do not sell your personal data in the conventional sense. However, like many companies, we may use advertising and analytics services that are intended to analyze your interactions with our website or app, based on information obtained from cookies or other trackers, including for delivering advertising to you (such as interest-based, targeted, or cross- context behavioral advertising). You can get more information and opt out of the use of cookies and other trackers on our website and app by clicking the Your Privacy Choices link, also on our homepage, and setting your preferences. You will need to set your preferences from each device and each web browser from which you wish to opt-out. This feature uses a cookie to remember your preference, so if you clear all cookies from your browser, you will need to re-select your preferred settings. California and Connecticut residents may also set the Global Privacy Control (GPC) to opt out of the “sale” or “sharing” of your Personal Information for targeted advertising for each participating browser system that you use. Company does not have actual knowledge that it “sells” or “shares” the Personal Information of consumers under 16 years of age.
Appeal a denial of your request. Some states provide additional rights to their residents. If we decline to process your request, you may have the right to appeal our decision. You can do so by replying directly to our denial or emailing [email protected].
Company will not discriminate against you for exercising any of these rights, which is further in line with your rights under state law.

Sensitive Information: Company receives information that may be considered sensitive under some state laws, such as certain Account Information (e.g., financial information, log-in information). Company processes sensitive Personal Information to provide Company products and services, for product research and development, for authentication, integrity, security, and safety reasons, to communicate with you, for legal reasons, and with your consent. Company does not use or disclose sensitive Personal Information (as defined under CCPA) for purposes of inferring characteristics about a consumer, or in any way that would require Company to provide a right to limit under the CCPA. Under certain laws, residents may also be permitted to opt out of certain profiling relating to automated processing analyzing certain categories of an individual’s information that would produce a legal or similarly significant effect. Company does not engage in this type of profiling of individuals.

To exercise your rights, you can either contact us using the contact details provided under the “Contact Information” heading below or using the Form by submitting the required verifying information. To opt out of the use of cookies on our sites for interest-based advertising purposes, follow the instructions above.

We will acknowledge receipt of your request within 10 business days, and provide a substantive response within 45 calendar days, or inform you of the reason and extension period (up to a total of 90 days) in writing.

These rights are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states. In certain cases, we may decline requests to exercise these rights where permitted by law. We will need to verify your identity to process your access, deletion, and correction requests and reserve the right to confirm your state residency. To verify your identity, we may require you to log into your existing Company account (if applicable), give a declaration as to your identity under penalty of perjury, and/or provide additional information, such as providing at least two pieces of Personal Information relating to your account (which will be compared to information we have, such as profile information) or as we otherwise may already have in our possession, such as your email address and phone number. We will verify your consumer request by comparing the information you provide to information already in our possession, and take additional steps to minimize the risk of fraud. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney.

California’s Shine the Light Law
California Civil Code Section 1798.83, also known as “Shine The Light” law, permits California residents to annually request information regarding the disclosure of your Personal Information (if any) to third parties for the third parties’ direct marketing purposes in the preceding calendar year. We do not share Personal Information with third parties for the third parties’ direct marketing purposes.



Virginia Consumer Data Protection Act De-identified Data Disclosure.
We may use de- identified data in some instances. We either maintain such data without attempting to re-identify it or treats such data as personal data subject to applicable law. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.



11. DO WE MAKE UPDATES TO THIS NOTICE?
    In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
    
    We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
    
    
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
    If you have questions or comments about this notice, you may email us at [email protected] or by post to: 3229 Marquette Street, Dallas, TX 75225
    
    
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
    To request to review, update, or delete your personal information, please submit a request form by clicking here.